It's All About You
Many business websites want to impress you with how great they are. We want to do that, too. However, there is always a temptation to give you a great history of a company without making you sure you know that you are the center of its business — not us. The following section is meant to impress you with how important we think you are.
Let us know how we are doing and what it takes to go above and beyond the call of duty -- in pursuit of excellence!
Client Accommodation
Service defined by one company can be defined differently by another. Our definition of service is a variation of the Golden Rule: "Do unto others as they would like to be done unto." In addition, we seek to find out what would accommodate you, according to your wants and needs.
Below you will find a list of efforts which we historically have found to work well with most of our clients.
We serve one customer at a time.
When we are busy on the phone, we allow incoming calls to fall into voicemail, rather than put them on hold. The reason for this is that check imprinting requires meticulous attention to detail. Rather than trying to accommodate two clients at once, we prefer to deal with one at a time, focusing on doing a check right the first time.
With that in mind, we typically return your phone call within a few minutes after you have left a message — to accommodate you and you only. In the event that we are unavailable, we will return your phone call as soon as possible. If you call after business hours, we will call back the morning of the next business day.
We always maintain a courteous attitude.
Need we say more?
We give our clients a choice.
When discussing a new order, clients may opt for a sales person at their door, over the phone, or even a fax machine! This posture is based on what accommodates you best.
Rush orders are available upon request.
However, we must know your situation at point of order, not after the order has been entered and sent to the manufacturer. (There are possible exceptions to this rule.)
We track every order by hand.
We follow up on every new order (and rush order) to confirm the client has received the order and that it has been done correctly. We ask you to inspect the order carefully. We also ensure that the client has our full contact information should they need it in the future. We pro-actively confirm delivery and imprint. Some clients believe that their checks have not been delivered when actually another party or neighbor has signed for them. We can therefore have UPS or FedEx track the order to see who signed for the delivery. In addition, it has been on a rare occasion where either the client, our office or the manufacturer has made an error. We want to correct that error as soon as we can to eliminate the possibility of incorrect checks going into the client's system and being used later, and potential last-minute calls to have checks remade. We are making a proactive effort to avoid any inconvenience to the client. We want to eliminate the panic.
We provide full instruction on the use of one-write systems.
We perform this service upon sales presentation and delivery, at no extra charge.
We offer our clients an e-mail newsletter.
The benefits are as follows: (1) We remind clients twice per quarter to check stock of reorder products. This eliminates running out and rushing last minute. (2) We announce other new and existing products, with convenient links to our website for more information. (3) We inform clients about updates and issues in the check industry. (4) We provide discounts, specials and promotions. (5) We provide a means to place orders in a very quick and efficient manner, simply by clicking "reply." (6) We publish articles relevant to growing and running a business. (7) We share motivational quotes for your enjoyment.
Let us know what it takes to make/keep you a "happy camper."
Let us know how we are doing and what it takes to go above and beyond the call of duty -- in pursuit of excellence!
Client Accommodation
Service defined by one company can be defined differently by another. Our definition of service is a variation of the Golden Rule: "Do unto others as they would like to be done unto." In addition, we seek to find out what would accommodate you, according to your wants and needs.
Below you will find a list of efforts which we historically have found to work well with most of our clients.
We serve one customer at a time.
When we are busy on the phone, we allow incoming calls to fall into voicemail, rather than put them on hold. The reason for this is that check imprinting requires meticulous attention to detail. Rather than trying to accommodate two clients at once, we prefer to deal with one at a time, focusing on doing a check right the first time.
With that in mind, we typically return your phone call within a few minutes after you have left a message — to accommodate you and you only. In the event that we are unavailable, we will return your phone call as soon as possible. If you call after business hours, we will call back the morning of the next business day.
We always maintain a courteous attitude.
Need we say more?
We give our clients a choice.
When discussing a new order, clients may opt for a sales person at their door, over the phone, or even a fax machine! This posture is based on what accommodates you best.
Rush orders are available upon request.
However, we must know your situation at point of order, not after the order has been entered and sent to the manufacturer. (There are possible exceptions to this rule.)
We track every order by hand.
We follow up on every new order (and rush order) to confirm the client has received the order and that it has been done correctly. We ask you to inspect the order carefully. We also ensure that the client has our full contact information should they need it in the future. We pro-actively confirm delivery and imprint. Some clients believe that their checks have not been delivered when actually another party or neighbor has signed for them. We can therefore have UPS or FedEx track the order to see who signed for the delivery. In addition, it has been on a rare occasion where either the client, our office or the manufacturer has made an error. We want to correct that error as soon as we can to eliminate the possibility of incorrect checks going into the client's system and being used later, and potential last-minute calls to have checks remade. We are making a proactive effort to avoid any inconvenience to the client. We want to eliminate the panic.
We provide full instruction on the use of one-write systems.
We perform this service upon sales presentation and delivery, at no extra charge.
We offer our clients an e-mail newsletter.
The benefits are as follows: (1) We remind clients twice per quarter to check stock of reorder products. This eliminates running out and rushing last minute. (2) We announce other new and existing products, with convenient links to our website for more information. (3) We inform clients about updates and issues in the check industry. (4) We provide discounts, specials and promotions. (5) We provide a means to place orders in a very quick and efficient manner, simply by clicking "reply." (6) We publish articles relevant to growing and running a business. (7) We share motivational quotes for your enjoyment.
Let us know what it takes to make/keep you a "happy camper."
