It's All About You

A lot of busines websites want to impress you with how great they are. We want to do that, too. However, there is always a temptation to give you a great history of a company without making you sure you know that you are the center of its business - not us. The following section is meant to impress you with how important we think you are. Let us know how we are doing and what it takes to be above and beyond the call of duty - in pursuit of excellence!

Client Accommodation

Service defined by one company can be defined differently by another.

Our definition is a variation of the Golden Rule, that is, "Do unto others as they would like to be done unto". In addition to what we perceive as accommodating, we seek to find out what would accommodate you according to your wants and needs.

Following, you will find a list of efforts which we historically have found to work well with most of our clients.

(a) Because we do not feel it is in our client's best interest to put him/her on hold, we allow incoming calls, when we are busy, to fall into voicemail. The reason for this is that check imprinting is meticulous and exacting. Rather than trying to accommodate two clients at once, we prefer to deal with one client at a time, focusing on doing a check right the first time.

(b) With that in mind, we return your phone call typically within a few minutes after you have left your message to accommodate you and you only, as well. In the event that someone is out to lunch, we will return your phone call as soon as possible. We will call back the morning of the next business day if you call after business hours.

(c) We always maintain a courteous attitude.

(d) Upon discussing a new order, we give the client the choice of either a sales person at the client's door, or someone trained to take orders via telephone or fax machine. This posture is based on what accommodates you best.

(e) Rush orders are available upon request. (However, we have to know your situation at point of order, not after the order has already been entered and sent to the manufacturer. There are possible exceptions to this rule.)

(f) We hand track every order. This means that, based on our computerized system of acknowledgement verification, we follow up on every new order and rush order to confirm (1) the client has received the order and (2) it has been done correctly. We ask you to inspect the order carefully. (3) With that, we show the client how to find our phone numbers when he/she may need us in the future. The reason for this pro-active effort is to guarantee delivery and imprint. Some clients believe that their checks have not been delivered when actually another party or neighbor has signed for them. We can therefore have UPS or FedEx track the order to see who signed for the delivery. In addition to this, it has been on a rare occasion where either the client, our office or the manufacturer has made an error. We want to correct that error as soon as possible, thereby eliminating the possibility of checks going into the client's storage and being used weeks later. The client then calls last minute to have checks remade. We are making a pro-active effort to avoid any inconvenience to the client. We want to eliminate the panic.

(g) At no extra charge, all users of one write systems receive full instruction on the use of the one write system upon sales presentation and delivery.

(h) All clients have the option of receiving our e-mail newsletter with the following benefits: (1) as a reminder twice per quarter to check stock of reorder products. This eliminates running out and rushing last minute. (2) to click to website to see other and added products. (website address is set on newsletter). (3) to learn of updates on issues in the check industry. (4) to be aware of discounts, specials and promotions. (5) to communicate with us via e mail and to place orders in a very quick and efficient manner, simply by clicking "reply". (6) to receive articles relevant to growing and running a business. (7) to enjoy motivational quotes.

(i) Let us know what it takes to make/keep you a "happy camper".